These are the questions people tend to ask me before we start working together. If yours isn't here, drop me a message on my contact form and I'll get back to you.
Are You Freelance or Part of an Agency?
I'm freelance. I work for myself through my own company, Chay Kelly Marketing Ltd, and I work directly with businesses as well as alongside agencies. Before going freelance I spent my career in small agencies, so I know how they work from the inside. You can read more about how I got here on my about page.
What Do You Help With?
Mostly SEO, Google Ads and GA4 and tracking, which is where I spend most of my time. I also help with paid social, email marketing and WordPress websites, and you can see everything on my services page.
How Does Working Together Start?
Every project starts with a free discovery call where we talk through your goals, budgets and timeframes. If it's a good fit, I'll take a proper look at how your marketing is performing and put together a plan. From there it can be a one-off project, a strategy for you to carry out yourself, or ongoing monthly support.
How Much Do You Charge?
All of my pricing is bespoke to what your business needs. Ongoing work is a fixed monthly fee. For SEO, the more that gets done each month the faster you'll see progress. For Google Ads, I price on the number and type of campaigns, never a percentage of your ad spend. One-off projects such as audits and tracking setups are quoted as a fixed price up front.
Do I Have to Sign a Long-Term Contract?
No. I don't tie anyone into long-term contracts. I'd rather you stay because the work is paying off.
Who Owns My Accounts and Data?
You do. If I run your Google Ads, the account and all of its data stay in your name, so if we ever stop working together nothing is lost.
How Will I Know What You're Doing?
Every client gets a custom Looker Studio report and a monthly meeting to go through it. Reports pull in Google Ads, Google Analytics and Search Console data as standard, plus rankings for SEO work, and I can add other sources if you need them. I'll always explain things in plain English rather than jargon.
How Quickly Will You Get Back to Me?
I reply to every message within 24 hours at the latest.
Do You Only Work With Businesses in Suffolk?
No. I'm based in Suffolk and I'm always happy to help local businesses, but I work with businesses all over, from niche B2B companies to large B2C brands, and I've worked on international SEO and PPC campaigns too.
Do You Work With Agencies?
Yes. I help agencies with white label SEO and PPC, site migrations and rebuilds, skills gaps, staff turnover and maternity cover. It can be a one-off project or ongoing support.
What If SEO or PPC Isn't Right for My Business?
I'll tell you. If another channel would serve you better, I'll point you to someone I trust, such as SWOT for social media, Uncommon Sense for CRM and email, or Kreative Freedom for graphic design.
Can I Use Your Photos?
Yes, you can download my photos for free on Unsplash, and you can see some of my favourites on my photography page. If you need the RAW file, just send me a message and I'll send it over.